Tony
R. McClain - 6 Sigma, CCNA, MCSA,
Network+, A+
128 Powder Springs Dr, Duncan, SC 29334 | tony.mcclain@yahoo.com | 864-641-3398
Dedicated results-oriented servant leadership style professional with exceptional customer focus 20 years experience in hardware/software break/fix/design/implementation experience, all while keeping focus on the customer.
Ř Exceptional team-building and leadership abilities, with experience in coordinating multiple internal/external organizations and personnel to achieve project goals.
Ř Provided consistent response time by judicious management, fast and accurate outage response, and strong problem identification, diagnosis and correction. All while maintaining focus on the customers.
Ř 6 Sigma Green belt certified with experienced in using 6 Sigma as a tool for process improvement.
Ř Experienced trainer and mentor.
Ř Provide outstanding customer service, with strong verbal communication skills that facilitate successful direct customer support.
Ř Consistently commended for extraordinary work ethic and integrity.
Platforms:
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Windows Server NT / 2000
/ 2003 / 2008, Windows Desktop NT / XP / 7, VMware ESX, Linux
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Networking:
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LAN, WAN, Cisco
routers, Cisco
switches, 3Com switches, Avaya
Switches
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Enterprise Applications:
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Microsoft Exchange
2008, GroupWise, Novel, VMware ESX, P2V & V2P
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Personal Strengths:
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Team player,
Troubleshooting skills, ability to move from role to role as the business
needs.
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BMW – Plant 10, Contacted via CompuCom, Greer, SC, 2011-Present
LNS provides network services:
All
services are to be provided regularly or are assigned via tickets. Type of
Network components:
The following network components are
currently utilized by BMW. Additions can be made at any time by BMW.
LAN routers, switches, WLAN access
points, OoBM terminal server, dial-in routers, media converters, WLAN sensors,
FOC connections, CU connections, content switches, firewalls, WAN routers,
NIPS, ProSecNet Firewalls, NAP devices, satellite stations, DNS/ DHCP
appliances, proxies
If not mentioned otherwise, all base
services refer to these network components.
Advanced Technology Services, Greenville, SC, 2003-November 2010
Started with ATS as a FSR (Field Service Representative @ GE Power Systems) and through merit, I have been challenged with increasing responsibility. Milestones included; FSR II, Executive Tech, Team Lead, Sr. FSR, Greenbelt Project Lead, IT Services Manager, IT Project Manager. Starting in April 2007, I was assigned to the IT Services Manager role for our customers for the City of Greenville SC and Taylor Morrison headquarters in Orlando FL. In this role I managed $1.4 million dollars of revenue, budget, resources, day to day challenges and customer relationship. After two year, ATS was downsizing and I moved to a Network Administrator II role. The most recent project for ATS was traveling North America conducting technical discovery for Kiewit (ATS customer).
Key achievements:
¨ 6 Sigma Green Belt Certification.
¨ Excellence in Leadership Award.
¨ Excellence in Customer Focus & Process Development Award.
¨ Excellence in SLA Performance Award.
¨ Planned and executed migration from GroupWise to Exchange.
¨ VMware trouble shooting.
McClain.tm, Savannah, Georgia, 2002-2003
Owned and operated a technology Consultant Company. During this time, I served many companies ranging in size from five to one hundred PC and servers. Service work ranging from simple up to complex software and hardware problems. I also a led server migration project from Windows NT 4.0 domain to a Windows 2000 Active Directory domain. I have also participated on a desktop migration project converting two hundred and ten desktops from Windows NT 4.0 Workstation to Windows 2000 Professional.
WebSavannah.com, Savannah, Georgia, 1999-2002
Participated in leading this start-up company to fast revenue gain and status in its region, maintaining zero downtime and providing personalized service and contact with each customer to achieve satisfaction. Led and managed cross-functional and internal/external contractor teams to achieve project completions in timely and efficient manner. Coordinated with vendors regarding hardware, circuit and line suppliers and backbone providers to obtain most advantageous terms. Isolated and made source/recurrence-potential determinations for outages and directed immediate correction. Performed sales/up sales functions for new and existing customers. Managed and directed financial and human-resources functions, including budget development/administration, billing and collections issues.
Key achievements:
¨ Designed, coordinated and implemented data center build-out and relocation to achieve smooth, seamless transition.
¨ Managed Windows 2000 Enterprise Servers and Data Center.
¨ Repaired/replaced hardware while ensuring 100% uptime.
Rosser International, Savannah, Georgia, 1985-1998
Managed, maintained, diagnosed and devised corrections for system problems in multiple offices for up to 200 Dell desktops and servers, large-format plotters and Intergraph proprietary hardware. Evaluated, updated and debugged software as needed for all Windows, MS-DOS, UNIX and Microstation CADD platforms. Routed cable and debugged/maintained network integrity. Designed complex, high-demand electrical systems for commercial and institutional structures. Coordinated with other engineers on systems design/layout. Managed and directed contractors remotely and on-site.
Key achievements:
¨ Instrumental in office conversion from traditional manual drafting to CAD.
¨ Selected to train employees in 3 locations to use Microstation software, Intergraph hardware.
¨ Earned merit bonuses for hard work, dedication and interest in CAD.
¨ Received President’s Award reserved for employees who exemplify extraordinary performance, the only Savannah employee to do so.
U.S. Marine Corps Reserves, Savannah, Georgia, 1984-1991
Selected as youngest E5 to serve as platoon sergeant. Received Non-commissioned Officer of the Year Award in 1990 for exemplary performance and exceptional dedication.
Armstrong State University - Savannah, Georgia
Savannah Technical College - Savannah, Georgia
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w CCNA w MCSA w Network+ w A+ |
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